 |
Will TrackEasy 1 tracker harm my pet? |
| Ans. |
ABSOLUTELY NOT. TrackEasy 1 tracker is non-invasive and causes no harm to your pet. |
|
Can the TrackEasy 1 tracker be worn by toy breeds or cats? |
| Ans. |
No. Unfortunately, the current model of the TrackEasy 1 tracker is suitable only for pets weighing 20 pounds or more. Still, we are very concerned about smaller breeds and our feline friends. We are currently developing a second generation product that will fit comfortably onto cats as well as toy breeds of dogs. This second generation model is expected to be released late 2008. |
|
I live outside the USA. Will TrackEasy 1 tracker work in my location? |
| Ans. |
TrackEasy 1 tracker can work anywhere in the world. It only requires GSM wireless service in your area. |
|
How do I know if my area is covered? |
| Ans. |
In order to get a better idea of what the coverage will be like in the specific areas that you will frequent most, you can try the following:
1. Take your cell phone out to the areas you are concerned have coverage; a good rule of thumb is if your cell phone works the TrackEasy 1 tracker will work.
2. Check coverage maps for providers such as AT&T, T-Mobile etc. (these providers operate on the same platform that we do). Please keep in mind that cellular networks are continuously expanding. If your coverage is not great now, that may change for the better in the near future. |
|
If my pet runs away, how often will I receive updates of his or her location? |
| Ans. |
TrackEasy 1 tracker is designed to give you peace of mind and
can send location updates to you every five minutes( based on
Urgent Track setting preference). You can
always create personal location request on the
website at any time. This may vary slightly according to wireless coverage in your area. |
|
How long do the batteries last? |
| Ans. |
The TrackEasy 1 tracker operates on rechargeable replaceable 1100mAh 3.7v Li-ion battery. Typical battery life is about
3 - 5 days in basic (standby) mode. When the device is in
Urgent Tracking mode, typical battery life
up to 24-28 hours. |
|
Will my pet tracker work in heavily wooded areas? |
| Ans. |
Yes, the TrackEasy 1 tracker uses an advanced module that minimizes 'canopy effect'. If for some reason the device is temporarily unable to get satellite 'lock,' it will continue to store data in the unit itself, as well as continue search for signal until it does. You will know where your pet was last. |
|
What cellular providers is the TrackEasy 1 tracker compatible with? |
| Ans. |
The TrackEasy 1 tracker is compatible with ALL cellular providers who support GSM
technology,
however you would need unlock code to use on
other networks. |
|
I live in a rural area with few street addresses. How will I be able to find my pet? |
| Ans. |
You can choose to receive your location updates in distance & direction format. This format will provide you with your pet's location in distance & direction from a nearby street address or a tracking point that has been previously determined by you. |
|
Is the TrackEasy 1 tracker waterproof? |
| Ans. |
TrackEasy 1 tracker is water RESISTANT. Your dog can splash through puddles and be out in the rain but we do not recommend complete water submersion.
We do have waterproof pouch available. |
|
If I am traveling with my pet, will I still be able to use TrackEasy 1 tracker? |
| Ans. |
Yes, the TrackEasy 1 tracker works wherever cellular phone service is available and will provide exact location information. We strongly recommend that you take and use TrackEasy 1 tracker WHENEVER AND WHEREVER you travel with your pet. |
|
When I travel with my pet, can I change my boundary settings? |
| Ans. |
You may program new boundaries into AnimalsGPS tracker at any time either on the device itself or through the internet. All boundaries can be overwritten as they are changed by you. |
|
Is there a size limit to the AnimalsGPS tracker boundary? |
| Ans. |
No. The boundary can be set for any size you determine. |
|
Is it difficult to change the size of the boundary? |
| Ans. |
No! Simply go to the website,
create your personal settings under "My
Geo-fence". |
|
Can I arrange to have more than one person receive location information? |
| Ans. |
Yes, you can.
Web DATABASE PLATFORM will allow you to set up
sub accounts. |
|
Can I use the TrackEasy 1 tracker to track my
vehicle or for personal tracking? |
| Ans. |
Yes! TrackEasy 1 tracker is designed for the sole and EXCLUSIVE purpose of tracking your PET. However we do have GPS enable GSM personal tracker which can be used for tracking children, elderly, cars, and etc.. |
|
I have a question that you did not address, how can I get an answer? |
| Ans. |
Your questions and concerns are VERY important to us. Simply go to the 'contact us' section of our website and type in your question. We will get back to you shortly. |
|
I have more than one dog, can I receive a discount on the pricing? |
| Ans. |
Yes. We offer a 15% discount off of the price of the device and the
service packages for orders of 4 or more devices. This discount does not apply to sale
prices. |
|
How much does the AnimalsGPS tracker weigh? |
| Ans. |
The TrackEasy 1 tracker weighs less than
1.76 oz including batteries. |
|
Why am I getting alerts on the Command Center, but I am not getting alerts on my cell phone? |
| Ans. |
The cell phone number you use as your contact must have SMS Text Messaging capability. |
